topic No Order Confirmation Not Receieved in Orders

No Order Confirmation Not Receieved

KLS3815 — Sat, 19 Aug 2023 09:38:09 GMT

Hi, My phone was stolen yesterday so I called last night to block the current sim and I upgraded my Contract at the same time to provide me with a phone. I was told that it would be delivered today. However, i have had no Order Confirmation sent via email, my account details regarding the plan have not been updated, it is still showing my old phone. So i have nothing to be able to track this with. What can i do?

Re: No Order Confirmation Not Receieved

Northerner — Sat, 19 Aug 2023 10:14:22 GMT

Hi @KLS3815

Youll receive a text message from DPD with your delivery. If you cannot use EE order tracking then you'll need to speak to EE CS on 150.

Thanks

Re: No Order Confirmation Not Receieved

KLS3815 — Sat, 19 Aug 2023 10:18:14 GMT

I dont have a phone to be able to receive a text? Customer Services provided me with a tracking number but it says those details are incorrect?

Re: No Order Confirmation Not Receieved

Northerner — Sat, 19 Aug 2023 10:36:35 GMT

Hi @KLS3815

Assumed from your original post you had access to another device.

If the tracking number is incorrect you will need to contact EE CS again via live chat.

https://ee.co.uk/contact-ee/account-billing/mobile

You need the DPD tracking number to check DPD.

Thanks

Re: No Order Confirmation Not Receieved

Schockwave — Sat, 19 Aug 2023 11:41:00 GMT

@KLS3815 , if you have given DPD your email address, then you will receive notification via email. I take it you have the DPD app? You can also keep a look-out via their app.