topic Re: How do I claim the Google ear buds 7a in Orders

How do I claim the Google ear buds 7a

Nickyj34 — Thu, 17 Aug 2023 16:29:59 GMT

I upgrade a few months ago and was waiting for the Google pro buds that came free with my upgrade, I actually forgot about them as I have been waiting so long. But I have seen that they have to be claimed. I've gone through all the emails and nothing says anything about claiming them. How do you about this ? x

Re: How do I claim the Google ear buds 7a

Christopher_G — Thu, 17 Aug 2023 18:00:49 GMT

Hi @Nickyj34

Welcome to the community.

Which phone did you order and when did you order it? We'll look to see if we can find some information on this for you.

Chris

Re: How do I claim the Google ear buds 7a

Nickyj34 — Thu, 17 Aug 2023 18:07:36 GMT

Hi Chris, My order was placed on the 19th May 2023 Google pixel 7a thank
you so much appreciate it.

Re: How do I claim the Google ear buds 7a

Christopher_G — Fri, 18 Aug 2023 06:59:52 GMT

OK, thank you @Nickyj34

That promotion ran between 10th May - 22nd May 2023. Customers needed to claim through Google on the Google promotions page by 24th June.

Chris

Re: How do I claim the Google ear buds 7a

Nickyj34 — Fri, 18 Aug 2023 07:20:12 GMT

But I wasn't made aware of this, it says nothing about claiming them. So
I've been waiting for them to be delivered. But even when I've had calls
with you nothing has been mentioned about claiming them so I'm a bit
baffled by this it's one of the only reason why I picked the handset
because tou got the Google pros with them.

Re: How do I claim the Google ear buds 7a

Christopher_G — Fri, 18 Aug 2023 07:48:21 GMT

How did you take the contract out, @Nickyj34? The information on claiming is usually available on-screen when you take the contract out online. Did you ask our Mobile Care team how to claim?

Chris

Re: How do I claim the Google ear buds 7a

Nickyj34 — Fri, 18 Aug 2023 08:50:12 GMT

I did take it out online and then when looking through the email of my
order it's states nothing about claiming them I still have the email and
I've been over it loads! There seems to be a few people with the same
issue. When selecting the phone it doesn't state about claiming them either
or else I definitely would have done this.

Re: How do I claim the Google ear buds 7a

Christopher_G — Fri, 18 Aug 2023 08:56:04 GMT

The information is on the main page when you look at an offer, @Nickyj34. Have a look at this current Google Pixel Fold offer as an example. There's a section that shows the free gift and a link on how to claim.

I understand that if you had seen this, then you would have claimed. If you would like to discuss this further, I'd recommend speaking to our Mobile Care team.

Chris

Re: How do I claim the Google ear buds 7a

Nickyj34 — Fri, 18 Aug 2023 09:21:12 GMT

Thank you, I have tired to chat online and getting I where is there a
contact number I can call x

Re: How do I claim the Google ear buds 7a

Christopher_G — Fri, 18 Aug 2023 10:25:52 GMT

All of our contact numbers are on the contact us page, @Nickyj34

Let us know how you get on.

Chris

Re: How do I claim the Google ear buds 7a

Nickyj34 — Mon, 21 Aug 2023 10:46:12 GMT

Wanted to let you all know that I have managed to sort it. The customer
care team were brilliant and made a claim for me as there was no link/claim
contact 🙂 thank you for your help xx

Re: How do I claim the Google ear buds 7a

Leanne_T — Mon, 21 Aug 2023 11:21:27 GMT

Thanks for coming back and letting us know @Nickyj34

Leanne 🙂