topic Re: Phone order in Orders

Phone order

Kelly261080 — Wed, 16 Aug 2023 21:09:12 GMT

I placed an order for a phone contract, I have the confirmation email but that’s it, I’ve tried to track my order but it just says

sorry we cant show your order details right now ??
can anyone please help, I can’t even find a live chat

James_B — Thu, 17 Aug 2023 06:59:13 GMT

Welcome to the EE Community. 🙂

When did you place your order?

Which phone did you choose?

James

Kelly261080 — Thu, 17 Aug 2023 07:10:10 GMT

Hi, I placed the order on Tuesday and it was the iPhone 14 pro Max gold

James_B — Thu, 17 Aug 2023 07:11:58 GMT

Which storage size @Kelly261080?

James

Kelly261080 — Thu, 17 Aug 2023 07:13:02 GMT

128gb

James_B — Thu, 17 Aug 2023 07:23:51 GMT

That model is usually dispatched within one day.

If you download the DPD app and register your details, can you see any scheduled deliveries?

James