topic Re: SIM not working in Orders

SIM not working

Danny82 — Tue, 15 Aug 2023 10:21:54 GMT

Ordered a new SIM on Friday as i hoped it would correct the connection issues I've been having in my new area. Unfortunately EE have cut off my old SIM even though it was still in use. I've now had to go two days without my phone and with no confirmation of my new SIM being delivered. Unfortunately this also means that I can't call EE to try and find a solution as my calling has been cut off apart from on WhatsApp

Re: SIM not working

Schockwave — Tue, 15 Aug 2023 10:40:17 GMT

Hello @Danny82 ,

Welcome to the community,

Did you order a replacement SIM card?

If you have something like Skype or another phone, or someone else’s phone, here is a free number to ring customer service:
08000798586

Re: SIM not working

Danny82 — Tue, 15 Aug 2023 11:05:05 GMT

Yes I ordered a new SIM. Unfortunately I don't have a landline phone as I never use it. I will try the Skype solution thank you