topic Re: Order Status, Sorry, we can't show your order details right now. in Orders

Order Status, Sorry, we can't show your order details right now.

BCA22 — Tue, 15 Aug 2023 07:24:40 GMT

I upgraded my sim & phone. I placed the order last week ( Thursday) , I am unable to track my order. I keep getting the message Sorry, we can't show your order details right now.

I've had no further correspondence from EE.

Is anyone able to provide any further information on the details of my order ?

Thanks

Re: Order Status, Sorry, we can't show your order details right now.

Northerner — Tue, 15 Aug 2023 07:41:29 GMT

Hi @BCA22

If order tracking is not working then you will need to speak to EE CS on 150.

Thanks

Re: Order Status, Sorry, we can't show your order details right now.

Christopher_G — Tue, 15 Aug 2023 09:35:37 GMT

Hi @BCA22

Welcome to the community.

Which phone did you order? Please let me know the colour and memory size too and I'll check our stock level.

Chris

Re: Order Status, Sorry, we can't show your order details right now.

CalW95 — Sat, 23 Sep 2023 23:01:49 GMT

I have same issue I ordered the

iPhone 15 pro max white titanium 256GB

Re: Order Status, Sorry, we can't show your order details right now.

Christopher_G — Sun, 24 Sep 2023 07:12:00 GMT

Hi @CalW95

Welcome to the community.

The current estimate for that model is to 'expect dispatch in more than 28 days'. DPD will be in touch with you when the device is ready to be delivered.

Thanks for your patience so far.

Chris