topic awaiting my screen protector and case in Orders

awaiting my screen protector and case

sharky4 — Mon, 14 Aug 2023 12:00:36 GMT

hi, i bought a new phone from you and have now received it, however i have not received the screen protector and case, when will i receive please?

Northerner — Mon, 14 Aug 2023 12:03:57 GMT

They are normally sent 14-30 days.

Thanks

sharky4 — Mon, 14 Aug 2023 12:10:09 GMT

you say 14-30 days what happens if i drop it?? surely it should arrive with the phone? that's not very helpful or the response i was expecting.

sharky4 — Mon, 14 Aug 2023 12:17:17 GMT

That's not helpful.

Christopher_G — Mon, 14 Aug 2023 13:57:13 GMT

I'd recommend speaking to our Mobile Care team, just to double check this was added to your order.

Chris

sharky4 — Wed, 16 Aug 2023 08:27:32 GMT

you keep asking me is it resolved, the answer is no.

i bought a 14 from you and a screen protector and a case, you have not delivered the protector or the case, when will this be?

Leanne_T — Wed, 16 Aug 2023 09:57:46 GMT

Have you contacted us on 150 to get this looked into? @sharky4

Leanne 🙂