topic Re: Successful EE order ref: xko in Orders

Successful EE order ref: xko

Lori11 — Sun, 13 Aug 2023 18:18:22 GMT

received an email Successful EE order ref: xkoXXXXXXXX.Have i been accepted?

Re: Successful EE order ref: xko

Katie_B — Mon, 14 Aug 2023 07:24:00 GMT

Hi @Lori11.

Your order has been received and is being processed. If there is an issue with your order our team will be in touch.

Katie

Re: Successful EE order ref: xko

Lori11 — Mon, 14 Aug 2023 07:28:02 GMT

Thankyou Katie 🙂 does this mean i have passed the credit check or is this done at a later stage

Re: Successful EE order ref: xko

Katie_B — Mon, 14 Aug 2023 07:36:05 GMT

Hi @Lori11.

I am unable to confirm if your order has been successful but I can confirm if you have received an email your order has been received.

If there are any issues please be assured our team will let you know.

Katie

Re: Successful EE order ref: xko

Lori11 — Mon, 14 Aug 2023 09:15:32 GMT

Hi lorraine

We are processing your order and will let you know when your items will be dispatched.

We will send you a delivery update text to:

thisis theemail i received,doesitmean credit check is passed?

Re: Successful EE order ref: xko

Katie_B — Mon, 14 Aug 2023 09:46:16 GMT

Hi @Lori11.

I believe this means your order has been accepted and is now being prepped for delivery.

Katie 🙂

Re: Successful EE order ref: xko

Lori11 — Tue, 15 Aug 2023 06:11:57 GMT

i still cannot track my order and when i call customer care im sent in a loop then cut off as cant locate my order.I just want to speak to an actual human being who can update me on my contract/device before i apply elsewhere. Quite disappointed in the lack of communication

Re: Successful EE order ref: xko

Katie_B — Tue, 15 Aug 2023 06:13:46 GMT

Hello @Lori11.

Since the last update have you received any information regarding your delivery?

Katie

Re: Successful EE order ref: xko

Lori11 — Tue, 15 Aug 2023 06:20:56 GMT

no i have not.i last had an email on sunday when i ordered

Re: Successful EE order ref: xko

Lori11 — Tue, 15 Aug 2023 06:23:17 GMT

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section.

this is the error message i get when trying to track it

Re: Successful EE order ref: xko

Katie_B — Tue, 15 Aug 2023 06:25:27 GMT

Please could I confirm what it was you ordered @Lori11?

If you could also tell us the colour and memory size so I can check the stock level and delivery guidance.

Katie

Re: Successful EE order ref: xko

Lori11 — Tue, 15 Aug 2023 06:26:58 GMT

iPhone 13 5G 128GB Midnight

Re: Successful EE order ref: xko

Katie_B — Tue, 15 Aug 2023 06:32:01 GMT

Our stock is showing as the phone is available and to expect despatch within one day @Lori11.

I am unsure why no further updates have been provided, I do apologise.

Have you tried calling our sales team for an update on 0800 956 6000?

Katie

Re: Successful EE order ref: xko

Lori11 — Tue, 15 Aug 2023 06:46:09 GMT

es im unable to locate order,they advised to try live chat/the community or to contact digital sales,ive done all this and getting nowhere and frustrated now

Re: Successful EE order ref: xko

Katie_B — Tue, 15 Aug 2023 06:48:50 GMT

We have no account access here on the community so we are unable to locate an order @Lori11.

Our customer care team will be able to search with your delivery details. Did the team provide you with a number for digital sales?

Katie

Re: Successful EE order ref: xko

Lori11 — Tue, 15 Aug 2023 06:53:35 GMT

yes but they were unable to locate my order/advise. does this mean my orders cancelled?Im unwell in hospital and cannot keep chasing this up on the phone to get nowhere. The only reason i picked the device was i wanted quick dispatch and i need a phone replacement to maintain contact with family while in hospital.Surely someone cancheck?

Re: Successful EE order ref: xko

Katie_B — Tue, 15 Aug 2023 06:55:15 GMT

Hi @Lori11.

I am sorry to hear this.

Has any upfront payments been taken?

Katie

Re: Successful EE order ref: xko

Lori11 — Tue, 15 Aug 2023 06:56:02 GMT

no,it was on offer of zero upfront cost

Re: Successful EE order ref: xko

Katie_B — Tue, 15 Aug 2023 06:57:40 GMT

Did the team ask for your XKO number @Lori11?

How did the phone call end, what was advised by the team regarding next steps?

Katie

Re: Successful EE order ref: xko

Lori11 — Tue, 15 Aug 2023 06:59:06 GMT

yes they did.they advised to ask the community or live chat.I just want an order update without being sent in circles.