https://community.ee.co.uk/t5/Orders/Upgrade-order-not-found/m-p/1282808#M69099 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2183247">@Tommy83g</a>&nbsp; You need a tracking number in order to track and you get that when a device is allocated to you, you have an order number. &nbsp; &nbsp;Might be worth giving customer services a call about this.&nbsp;</P> Thu, 10 Aug 2023 07:15:52 GMT Chris_B 2023-08-10T07:15:52Z https://community.ee.co.uk/t5/Orders/Upgrade-order-not-found/m-p/1282806#M69098 <P>Got a notification through the app that I could upgrade early so I did.</P><P>&nbsp;</P><P>Placed an order for Samsung galaxy s23 and got my order confirmation email.</P><P>When I went to track it there is nothing. It says my order ref is wrong. I also downloaded the DPD app and nothing showing as scheduled for my address.</P><P>&nbsp;</P><P>I thought I'd wait 24 hours and still nothing is on there. And when I go on the app it lets me look at upgrades but now it wants my to pay and upfront fee for the same deal I originally ordered.</P><P>&nbsp;</P><P>I'm so confused</P><P>&nbsp;</P><P>Please advise!</P> Thu, 10 Aug 2023 07:00:25 GMT https://community.ee.co.uk/t5/Orders/Upgrade-order-not-found/m-p/1282806#M69098 Tommy83g 2023-08-10T07:00:25Z https://community.ee.co.uk/t5/Orders/Upgrade-order-not-found/m-p/1282808#M69099 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2183247">@Tommy83g</a>&nbsp; You need a tracking number in order to track and you get that when a device is allocated to you, you have an order number. &nbsp; &nbsp;Might be worth giving customer services a call about this.&nbsp;</P> Thu, 10 Aug 2023 07:15:52 GMT https://community.ee.co.uk/t5/Orders/Upgrade-order-not-found/m-p/1282808#M69099 Chris_B 2023-08-10T07:15:52Z