topic Re: Money taken but no order number in Orders

Money taken but no order number

ChrisRSD — Sun, 01 Jan 2023 15:32:03 GMT

Hello!

I ordered a new iPhone on a pay monthly contract yesterday. The up front payment went from my bank but the phone was still on my basket and I've had no order number or confirmation email...

What's going on?!

Chris

Re: Money taken but no order number

Leanne_T — Tue, 03 Jan 2023 08:24:03 GMT

Hi @ChrisRSD

Thanks for coming here.

Have you now received the confirmation email for your order?

Speak soon 🙂

Leanne.

Re: Money taken but no order number

ChrisRSD — Tue, 03 Jan 2023 08:34:42 GMT

Alas nothing yet - is there a big delay?

It seems odd to take money but not send at least an automated email no?

Will call 150...

Chris

Re: Money taken but no order number

James_B — Tue, 03 Jan 2023 08:36:28 GMT

Hi @ChrisRSD,

Our Customer Care Team will be happy to check the status of your order if you get in touch.

James

Re: Money taken but no order number

Bobjo27xx — Tue, 08 Aug 2023 22:59:33 GMT

Mine has done the exact same thing. Unfortunately i cannot make phone calls due to not having a phone at the moment is there any other way to get in contact with EE

regards

bobbi

Re: Money taken but no order number

Katie_B — Wed, 09 Aug 2023 06:40:31 GMT

Hello @Bobjo27xx.

Welcome to the community.

Are you currently an EE pay monthly customer or are you joining EE?

Katie

Re: Money taken but no order number

Bobjo27xx — Wed, 09 Aug 2023 10:12:22 GMT

Hi,

i’m joining EE

thanks bobbi

Re: Money taken but no order number

Katie_B — Wed, 09 Aug 2023 10:21:17 GMT

Thanks for confirming @Bobjo27xx.

When did you process your order?

Have you checked your Spam/Junk folders for any confirmation?

Katie

Re: Money taken but no order number

Bobjo27xx — Wed, 09 Aug 2023 10:39:36 GMT

Hi,

i’ve checked all of my email departments nothing whatsoever, and i placed the order last night around 11pm. I left it till the next morning to process but still nothing.

bobbi

Re: Money taken but no order number

Katie_B — Wed, 09 Aug 2023 10:46:09 GMT

Thanks for getting back to me @Bobjo27xx.

What device did you order?

Please provide the colour and memory size to.

Katie

Re: Money taken but no order number

Bobjo27xx — Wed, 09 Aug 2023 10:48:59 GMT

Iphone 14 product red 124gb

Re: Money taken but no order number

Katie_B — Wed, 09 Aug 2023 11:25:35 GMT

I have checked our stock levels and this device is in stock and shows to expect despatch within one day @Bobjo27xx.

If you are unable to call I would recommend either visiting your local EE Store so they can chase your order.

Katie

Re: Money taken but no order number

Ammieebhokk — Wed, 15 Nov 2023 13:38:26 GMT

Sames happened to me moneys token from my account ordered new phone no email

Re: Money taken but no order number

Katie_B — Wed, 15 Nov 2023 13:42:06 GMT

Hi @Ammieebhokk.

Welcome to the community.

When did you place your order?

If you could so confirm what phone you ordered so I can look into this further.

Katie

Re: Money taken but no order number

Ammieebhokk — Wed, 15 Nov 2023 13:44:03 GMT

About half an hour ago and iPhone 15 plus

Re: Money taken but no order number

Katie_B — Wed, 15 Nov 2023 13:44:54 GMT

Thanks for confirming @Ammieebhokk.

Have you been able to check your Spam/Junk folders?

Katie

Re: Money taken but no order number

Ammieebhokk — Wed, 15 Nov 2023 13:45:21 GMT

Yes checked nothing there at all

Re: Money taken but no order number

Katie_B — Wed, 15 Nov 2023 13:51:50 GMT

I'd recommend allowing a few hours in case this is slightly delayed @Ammieebhokk.

Alternatively, our customer care team will be able to confirm that your order has been received.

Katie

Re: Money taken but no order number

Leighton7778 — Sun, 24 Mar 2024 00:35:36 GMT

Payment taken. No email or order number

What's going on

Re: Money taken but no order number

Leanne_T — Sun, 24 Mar 2024 08:10:20 GMT

Hi @Leighton7778

Thanks for coming to the community.

When did you place the order?

Have you received a confirmation email since you posted?

Leanne 🙂