topic Re: Waiting on upgrade delivery in Orders

Waiting on upgrade delivery

VikF — Sat, 05 Aug 2023 11:46:14 GMT

I ordered my upgrade on Monday 31st July I received my confirmation email but after 5 days I still haven't heard in regards to when it will actually be delivered and it cannot be tracked yet. I cannot get through to anyone on the phone as constantly on hold.

Re: Waiting on upgrade delivery

Christopher_G — Sat, 05 Aug 2023 14:06:26 GMT

Hi @VikF

Welcome to the community.

Which phone did you order? Please include the colour and memory size.

Chris

Re: Waiting on upgrade delivery

VikF — Sat, 05 Aug 2023 15:55:19 GMT

It was a Samsung galaxy A54 in Awesome Lime 125 GB

Re: Waiting on upgrade delivery

Christopher_G — Sun, 06 Aug 2023 07:20:09 GMT

Thanks, @VikF

I've had a check and the current estimated delivery timescale for that model is to expect dispatch within 7 days. Hopefully you hear from our courier company soon. Thanks for your patience so far.

Chris

Re: Waiting on upgrade delivery

VikF — Tue, 08 Aug 2023 16:09:06 GMT

I still have heard nothing in regards to my phone but now my plan has changed over to my new one even though I do not have the new handset. I was told by customer services that the handset was due for delivery today but I have had nothing and still cannot track it online.

Re: Waiting on upgrade delivery

James_B — Tue, 08 Aug 2023 16:47:18 GMT

Hi @VikF,

You plan change indicates that your phone has been dispatched.

You'll receive a text message with tracking details from DPD as soon as your delivery slot is confirmed.

You can also register your details with the DPD app to receive notifications from them.

Hope this helps.

James