topic Re: Waiting on order in Orders

Waiting on order

Dlocky91 — Mon, 07 Aug 2023 23:17:05 GMT

Hello i ordered a google pixel 7 pro Saturday 5th and I haven't herd anything regarding it apart from the initial confirmation. I have tried to do the track order online but says it can't find anything.

Kubd regard

David

Re: Waiting on order

Christopher_G — Tue, 08 Aug 2023 07:13:05 GMT

Hi @Dlocky91

Welcome to the community. 🙂

Which colour and memory size did you choose? I'll check our stock levels.

Chris

Re: Waiting on order

Gareth091 — Tue, 08 Aug 2023 09:48:49 GMT

Glad to know it's not just me I have the same situation. I ordered the pixel 7 pro (128GB Obsidian) on 31st July. 8 days now and heard nothing since the initial confirmation of order and it won't let me track it the order.

Gareth

Re: Waiting on order

Christopher_G — Tue, 08 Aug 2023 09:57:26 GMT

OK, thanks @Dlocky91

I've checked and the expected timescale for delivery of that model is to expect dispatch within 7 days. Hopefully the courier company with be in touch with you soon.

Chris

Re: Waiting on order

JamC84 — Tue, 08 Aug 2023 10:39:40 GMT

Exactly the same here, ordered on the 30th.

Re: Waiting on order

Christopher_G — Tue, 08 Aug 2023 11:03:50 GMT

Hi @JamC84

Since it's been more than 7 days, I'd recommend speaking to our Mobile Care team so they can check the order for you.

Chris

Re: Waiting on order

Dlocky91 — Tue, 08 Aug 2023 12:38:37 GMT

So by the sounds of the other people responding it won't be dispatched I'm that time scale so if it isn't who do I talk to?

David

Re: Waiting on order

Christopher_G — Tue, 08 Aug 2023 12:41:02 GMT

Hi @Dlocky91

If your order still hasn't arrived after the timescale that I mentioned, please give our Mobile Care team a call so we can check the order.

Chris

Re: Waiting on order

Dlocky91 — Tue, 08 Aug 2023 12:48:09 GMT

Ok will do. Just out of curiosity how come the website indicates 1-3 days for delivery however that isn't the case?

David

Re: Waiting on order

Christopher_G — Tue, 08 Aug 2023 13:06:58 GMT

I can't see where it says 1-3 days, @Dlocky91

When I check our stock system, it says 7 days and when I check the website, it says 7 days too.

Chris

Re: Waiting on order

Dlocky91 — Tue, 08 Aug 2023 13:17:04 GMT

I must apologise git my wires crossed with the one in snow I'm sorry about that.

Thanks for your help with this

Kind regards

David

Re: Waiting on order

Christopher_G — Tue, 08 Aug 2023 13:18:06 GMT

No worries, @Dlocky91 🙂

Hope you have it soon.

Chris