topic Re: Re: Order in Orders

Re: Order

Jonathon127 — Mon, 12 Jun 2023 15:29:37 GMT

I have just ordered a contract sim and had two different emails one sayin (about your order) and the other one is (successful order email) with my order number just wondering how long it takes to receive the sim

Re: Re: Order

Katie_B — Mon, 12 Jun 2023 16:12:13 GMT

Hi @Jonathon127.

Welcome to the community.

You should receive your order within 48 hours.

Katie

Re: Re: Order

Jonathon127 — Mon, 12 Jun 2023 16:42:52 GMT

I had (about your order email) yesterday but it was Sunday so.will it be
tommorrow

Re: Re: Order

Katie_B — Mon, 12 Jun 2023 16:45:04 GMT

Hi @Jonathon127.

That's right.

Although Royal Mail can take up to 5 days we aim to get your SIM to you within 48 hours.

Katie 🙂

Re: Re: Order

Jonathon127 — Mon, 12 Jun 2023 17:20:52 GMT

Will all the service be up and ready to use

Re: Re: Order

Katie_B — Mon, 12 Jun 2023 17:39:37 GMT

Hi @Jonathon127.

Yes, your SIM will be loaded with your chosen plan.

Katie 🙂