topic Re: How can I get hold of someone about an order in Orders

How can I get hold of someone about an order

Dastardly123 — Sat, 05 Aug 2023 08:59:27 GMT

I placed 2 orders, one for a flip and one for a fold, the flip is turning up today but there are no updates about the fold, I tried calling customer services, get a link to arrange a call back but it's been 30 minutes AFTER the time they said and no call back.

Order tracker shows nothing, it's ridiculous that EE goes to such great extent to make it impossible to speak to someone. I even tried to call a store to be told 'the store is currently closed' but it's in its opening times.

Re: How can I get hold of someone about an order

Northerner — Sat, 05 Aug 2023 09:39:22 GMT

Hi @Dastardly123

If order tracking isn't working then you'll need to speak to EE CS on 150.

However if you ordered into store you'll need to contact the store direct.

Thanks

Re: How can I get hold of someone about an order

Dastardly123 — Sat, 05 Aug 2023 09:40:42 GMT

I tried, twice, got a link to get a call back and then never got a call
back. Its impossible to get hold of someone.

Re: How can I get hold of someone about an order

Northerner — Sat, 05 Aug 2023 09:45:40 GMT

Hi @Dastardly123

Try live chat

https://ee.co.uk/contact-ee/account-billing/mobile

Thanks

Re: How can I get hold of someone about an order

Gareth43 — Sat, 05 Aug 2023 10:02:42 GMT

Hey there download the dpd app and use same email and phone number you used to make the order. You’re more likely to find out about when you’re order coming from dpd than EE in my experience thanks