topic Application to join EE lost? in Orders

Application to join EE lost?

Nonplused — Fri, 04 Aug 2023 08:47:21 GMT

My Husband and made indentical applications to transfer from Plusnet to EE keeping our numbers. His application completed swiftly and without a hitch. All I got was one text which said "your delivery address has been changed as requested" and said to call 150 if this was correct. After some difficulty, I was able to speak to someone at EE, who said that there was no problem and that they had my correct address. However I have received NOTHING else and still only have my original order number. My original plusnet service still continues, but theyare urging me to swap to EE. Help.

Re: Application to join EE lost?

Nonplused — Fri, 04 Aug 2023 10:00:53 GMT

It would appear that I have been too hasty in posting, as a sim card has now arrived, so hopefully the application will now complete as successfully as my husband's. Thanks any way.

Re: Application to join EE lost?

Leanne_T — Fri, 04 Aug 2023 10:10:18 GMT

Thanks for coming back and letting us know the SIM card has now arrived @Nonplused

Let us know know how you get on with the transfer 🙂

Leanne.