topic Re: Ordered switch on Saturday in Orders

Ordered switch on Saturday

Dàvin — Tue, 01 Aug 2023 16:05:17 GMT

Ordered a switch on Saturday, heard nothing since bar a confirmation text and an email. Can’t track the order, can’t get through to customer service… any help? As I’d like my order tbh

Re: Ordered switch on Saturday

Katie_B — Wed, 02 Aug 2023 07:21:00 GMT

Hello @Dàvin.

What switch did you order?

Was it a pack or a specific colour?

Katie

Re: Ordered switch on Saturday

Dàvin — Wed, 02 Aug 2023 08:03:01 GMT

Hey @Katie_B !

it was a Zelda bundle in white (the only available colour at the time)

Dàvin

Re: Ordered switch on Saturday

Katie_B — Wed, 02 Aug 2023 08:08:10 GMT

Hi @Dàvin.

I am unable to find our delivery guidance for this device.

Please give us a call on 150 and our customer care team will be able to confirm your order status.

When calling please select option 2 to be direct to our automated menu.

Katie

Re: Ordered switch on Saturday

Dàvin — Wed, 02 Aug 2023 08:10:08 GMT

I’ve tried that and spent 50 minutes on hold two days in a row… while I get that CS can get busy, it doesn’t fill me with trust… hence I came here

Re: Ordered switch on Saturday

Katie_B — Wed, 02 Aug 2023 08:19:02 GMT

I am sorry to hear this @Dàvin.

We have no account access here on the community so can't look into your order.

As soon as there is an agent available your call will be answered.

Katie