topic Re: No Delivery updates in Orders

No Delivery updates

stephencce — Mon, 31 Jul 2023 10:28:49 GMT

Hi I upgraded my phone Saturday morning and it said it would be dispatched in a day. I still haven't.heard anything and can't get any delivery updates. Need assistance quick as my current phone is about to die.... Thanks

Re: No Delivery updates

Northerner — Mon, 31 Jul 2023 11:30:06 GMT

Hi @stephencce

Have you checked EE order tracking:

https://ee.co.uk/help/orders/track-mobile-order

Thanks

Re: No Delivery updates

Gareth43 — Mon, 31 Jul 2023 11:34:30 GMT

Hey there download the dpd app using same email and phone number you used to make the order with. You’re more likely to find out from dpd about you’re delivery than EE in my experience.

Re: No Delivery updates

stephencce — Mon, 31 Jul 2023 14:28:21 GMT

Yes still showing unable to track

Re: No Delivery updates

James_B — Mon, 31 Jul 2023 14:57:37 GMT

Which phone did you order @stephencce?

James

Re: No Delivery updates

stephencce — Mon, 31 Jul 2023 15:57:56 GMT

Its ok James thanks but I just phoned and they said even though they sold me one that was in stock, it actually wasn't.

Same thing happened when I upgraded last time. Very poor.

Will have a look about. Thanks anyway.

Re: No Delivery updates

James_B — Mon, 31 Jul 2023 16:06:55 GMT

No problem @stephencce

Let me know if you'd like me to check stock for any other models.

James