topic Re: Order in Orders

Order

Pauline199 — Mon, 31 Jul 2023 09:22:16 GMT

Hi, I’ve made a order on 28th July for a contract but I haven’t had no other emails and I can’t track it! And I can’t seem to find the live chat part

Re: Order

Alex_M — Mon, 31 Jul 2023 09:48:39 GMT

Hi @Pauline199

What phone, colour and storage size did you order?

If for some reason the order tracker doesn't work, you can get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone and ask for an update.

DPD will text and email you before 11am on the day of delivery with your time slot.

Thanks,
Alex

Re: Order

Pauline199 — Mon, 31 Jul 2023 09:53:13 GMT

It’s a Samsung A54 5G awesome lime

Re: Order

Leanne_T — Mon, 31 Jul 2023 10:36:29 GMT

Hi @Pauline199

The current guidance is showing 'Usually despatched within 7 days'

Once the order has been dispatched DPD will be in touch to arrange delivery.

Leanne.

Re: Order

Pauline199 — Mon, 31 Jul 2023 10:39:13 GMT

Did I get accepted for the phone though? When I placed the order on the
28th July it said thank you for your order and that’s the only email I had

Re: Order

Leanne_T — Mon, 31 Jul 2023 11:03:16 GMT

To check if you have been accepted please contact our mobile care team on 0800 956 6000 @Pauline199

They will be happy to help 🙂

Leanne.