https://community.ee.co.uk/t5/Orders/Online-Upgrade-Money-taken-but-no-check-out/m-p/1278188#M68855 <P>I've just went to upgrade online, everything was fine, I paid my upfront cost and the money was taken from my bank account, but the order for the phone remains in the basket! No order confirmation of any kind, but the money definitely taken! Not sure what to do here? The order clearly has not gone through but the money has transacted!</P> Wed, 26 Jul 2023 23:33:04 GMT RichieF 2023-07-26T23:33:04Z https://community.ee.co.uk/t5/Orders/Online-Upgrade-Money-taken-but-no-check-out/m-p/1278188#M68855 <P>I've just went to upgrade online, everything was fine, I paid my upfront cost and the money was taken from my bank account, but the order for the phone remains in the basket! No order confirmation of any kind, but the money definitely taken! Not sure what to do here? The order clearly has not gone through but the money has transacted!</P> Wed, 26 Jul 2023 23:33:04 GMT https://community.ee.co.uk/t5/Orders/Online-Upgrade-Money-taken-but-no-check-out/m-p/1278188#M68855 RichieF 2023-07-26T23:33:04Z https://community.ee.co.uk/t5/Orders/Online-Upgrade-Money-taken-but-no-check-out/m-p/1278206#M68856 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/496130">@RichieF</a>&nbsp;</P> <P>You're best speaking to EE CS on 150 to ensure your order was processed.</P> <P>Thanks&nbsp;</P> Thu, 27 Jul 2023 06:10:34 GMT https://community.ee.co.uk/t5/Orders/Online-Upgrade-Money-taken-but-no-check-out/m-p/1278206#M68856 Northerner 2023-07-27T06:10:34Z