topic Ordered phone online in Orders

Ordered phone online

willsmith89 — Wed, 26 Jul 2023 16:23:22 GMT

Ordered a new phone last night as part of an upgrade (iPhone 12 to 14 pro). Have tried to check online tracking today and it says that it’s unavailable - my upfront payment has been taken and ‘credited’ to my mobile bill - and my plan has changed from the phone I have now - but no confirmation of my actual order or dispatch, help!!

Re: Ordered phone online

Chris_B — Wed, 26 Jul 2023 18:37:30 GMT

@willsmith89 You’ll receive a tracking number once a device is allocated to you.

Re: Ordered phone online

Leanne_T — Thu, 27 Jul 2023 07:18:57 GMT

Hi @willsmith89

Thanks for coming here.

If the plan has changed in your My EE, the order has been processed for you.

Once DPD have the order they will contact you with tracking for the delivery.

Thanks 🙂

Leanne.