topic Re: I was not given a return bag in Orders

I was not given a return bag

ZestyBlaze — Tue, 25 Apr 2023 08:59:49 GMT

Hi everyone,

I've ordered my phone and a part of my contract with EE is to trade-in my old phone via the freepost return bag. However, there was a problem with addresses and my phone was almost sent to the wrong place. Eventually it got sent to the store near me where I wanted it to go, however, the store didn't hand me a freepost bag and I don't live anywhere near my billing address to be able to get it if it goes there.

Am I able to request a new freepost return bag, and if so, how would I do so?

Thanks
Aiden

Re: I was not given a return bag

Christopher_G — Tue, 25 Apr 2023 10:59:36 GMT

Hi @ZestyBlaze

Yes, if you contact our mobile care team, they'll be able to send you a replacement returns bag.

Chris

Re: I was not given a return bag

Kimk2 — Wed, 26 Jul 2023 14:07:30 GMT

I have not received a bag yet- do I have to call 150 or is there a quicker way?

Re: I was not given a return bag

James_B — Wed, 26 Jul 2023 14:34:58 GMT

Hi @Kimk2,

When did you make your purchase?

James

Re: I was not given a return bag

Kimk2 — Wed, 26 Jul 2023 14:43:47 GMT

The new phone arrived today but was expecting a return bag for the old one

Sent from my iPhone

Re: I was not given a return bag

James_B — Wed, 26 Jul 2023 14:46:30 GMT

Hi @Kimk2,

You'll receive your returns bag separately in the post within 2-5 working days.

Hope this helps. 🙂

James

Re: I was not given a return bag

Kimk2 — Wed, 26 Jul 2023 15:01:12 GMT

Many thanks 🙏

Re: I was not given a return bag

James_B — Wed, 26 Jul 2023 15:05:06 GMT

No problem @Kimk2 🙂

James