topic No sim card in Orders

No sim card

Bigbag94 — Tue, 25 Jul 2023 15:09:04 GMT

I have ordered a iPhone 14 Pro max and pay monthly simcard the phone has arrived today without the sim but also without any QR code for the simless system the new iphones has. On the invoice it states the phone and a multi use sim.

Re: No sim card

Chris_B — Tue, 25 Jul 2023 15:19:07 GMT

@Bigbag94

The iPhone 14 range has a SIM card it’s only the US version that’s eSim only. You don’t need a QR code to move from a sim to an eSim you can make that request via your EE account.

Was this an upgrade or are you a new customer?

Re: No sim card

Bigbag94 — Tue, 25 Jul 2023 15:21:37 GMT

Morning @Chris_B

I'm new customer with EE, its been a while since I've had a new phone so I'm just a little surprised at not getting a simcard in the packaging

Re: No sim card

James_B — Wed, 26 Jul 2023 06:56:43 GMT

Hi @Bigbag94,

Welcome to the EE Community. 🙂

Have you checked through the paperwork that was in the delivery bag? The SIM would be in there, rather than in the phone's box.

If it isn't there, you can contact our Customer Care Team to order a replacement.

James