topic SIM card not arrived in Orders

SIM card not arrived

Rachael495 — Mon, 24 Jul 2023 11:23:00 GMT

Hi,

I ordered a SIM card when I purchased a sim only contract from EE ON 17th July. It's been 5 working days and I have not received my SIM card.

I can't speak to anyone on the phone as the automated line asks for a mobile number and only accepts EE numbers but I don't have one yet as I am a new customer to EE.

Any advice would be appreciated ..

Rach

Re: SIM card not arrived

Schockwave — Mon, 24 Jul 2023 11:53:24 GMT

Hello @Rachael495 ,

Welcome to the community,

Have you tried ringing this number: 08000798586?

Has the post arrived today? You may receive it today.

If you are near an EE high street store, you could go in there with ID and may be able to get one there.

Re: SIM card not arrived

Rachael495 — Tue, 25 Jul 2023 14:54:38 GMT

Hey @Schockwave

thanks for your advice.

I went in store as you suggested and was able to pick one up - thank you for letting me know that was an option.

much appreciated !
R

Re: SIM card not arrived

Leanne_T — Tue, 25 Jul 2023 15:22:22 GMT

Thanks for coming back and letting us know @Rachael495

Leanne 🙂

Re: SIM card not arrived

Schockwave — Tue, 25 Jul 2023 20:04:24 GMT

@Rachael495 , glad I was able to help and you got it sorted by going into a store, thank you for letting me know.