topic Re: Sorry, we can't show your order details right now. in Orders

Sorry, we can't show your order details right now.

Kalowski — Mon, 24 Jul 2023 10:24:59 GMT

Like many before, I'm getting this fory recent order.

Google Pixel 6a

128GB Charcoal

Said it should be out in one day. Let's work on the assumption that Sunday doesn't count. So where we up to? No way to find out on the order tracker.

Re: Sorry, we can't show your order details right now.

Alex_M — Mon, 24 Jul 2023 10:51:54 GMT

Hi @Kalowski,

The Pixel 6a 128GB in Grey still shows a 1 working day turnaround, so you should receive it tomorrow.

You will receive an email and text from DPD on the day of delivery confirming your 1 hour slot.

You can always call the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone to chase up your order.

Thanks,
Alex

Re: Sorry, we can't show your order details right now.

Kalowski — Mon, 24 Jul 2023 10:48:42 GMT

Thanks, although I ordered the 6a.

K

Re: Sorry, we can't show your order details right now.

Alex_M — Mon, 24 Jul 2023 10:52:12 GMT

I meant 6a - typo on my part 😊

Re: Sorry, we can't show your order details right now.

Kalowski — Mon, 24 Jul 2023 14:54:31 GMT

It is amazing that no one from EE can even set up an automatic email when there's an issue like this, let alone a situation where messaging a board gets a faster and better result than EE can produce.