topic Re: New phone in Orders

New phone

Arkadiusz92 — Sun, 23 Jul 2023 21:16:05 GMT

I ordered the phone a week ago. I have only received the order confirmation. The phone was supposed to be delivered the next day. My tracking is not working

Re: New phone

Arkadiusz92 — Sun, 23 Jul 2023 21:21:04 GMT

Hi. I upgraded to my new phone on July 7th approved to receive it the next business day. Unfortunately, to my surprise, I only received an email confirming my order because tracking is not working. It's been a week now and I haven't had any updates by email or text. The money was immediately taken from my account. I'm concerned.

Re: New phone

Leanne_T — Mon, 24 Jul 2023 06:25:18 GMT

Hi @Arkadiusz92

Thanks for coming here 🙂

Which model phone, including memory size and colour have you ordered?

Has your plan changed in your My EE account?

Leanne 🙂

Re: New phone

Arkadiusz92 — Mon, 24 Jul 2023 06:51:32 GMT

Samsunga Galaxy S23
Lawenda 256 GB

Re: New phone

Leanne_T — Mon, 24 Jul 2023 06:58:10 GMT

Thanks @Arkadiusz92

The current guidance is showing 'Usually despatched within 7 days'

Once the order has been dispatched DPD will be in touch to arrange delivery.

Leanne.

Re: New phone

Arkadiusz92 — Mon, 24 Jul 2023 06:58:37 GMT

When I order on the EE website it was available even the next day. Unfortunately, I still don't have it.

Re: New phone

Leanne_T — Mon, 24 Jul 2023 07:01:45 GMT

Hi @Arkadiusz92

This is the current estimated delivery time showing for this model.

If you would like to check the order and get an update, please call us on 150 🙂

Leanne.

Re: New phone

Arkadiusz92 — Mon, 24 Jul 2023 07:02:06 GMT

Thank you for your reply, but it does not comfort me because today is the 8th day that I ordered it. I'm afraid because I'm going on vacation on Saturday and I won't be able to pick him up if he doesn't arrive by then. I ordered it now only because it was available right away so as not to be disappointed.

Re: New phone

Leanne_T — Mon, 24 Jul 2023 07:03:22 GMT

Hi @Arkadiusz92

Please call us on 150 and the team will certainly provide an update on your order.

Leanne.

Re: New phone

Arkadiusz92 — Mon, 24 Jul 2023 07:04:35 GMT

That's misleading the customer

Re: New phone

Leanne_T — Mon, 24 Jul 2023 07:06:10 GMT

Hi @Arkadiusz92

We have no account access on the community to check the order, please call us for further details.

Leanne.