topic Re: Order status not updated couple of weeks still in Orders

Order status not updated couple of weeks still

Jignesh0508 — Thu, 20 Jul 2023 05:41:59 GMT

HI, I have order online my phone 14pro max and have not recieved any tracking details. Was hoping this would be delivered ASAP as currently have a phone which does not work? Can someone please update on how long and if the order has gone through already upfront cost debit in my bank account nd no anyone ee executive answer properly regarding this

Re: Order status not updated couple of weeks still

Leanne_T — Thu, 20 Jul 2023 07:39:26 GMT

Hi @Jignesh0508

Thanks for coming here.

Was this an upgrade or new contract?

Which model size and colour iPhone 14 Pro Max did you order?

Leanne 🙂

Re: Order status not updated couple of weeks still

Jignesh0508 — Thu, 20 Jul 2023 07:42:13 GMT

New contract with iPhone 14 pro max 256gb balck

Re: Order status not updated couple of weeks still

Leanne_T — Thu, 20 Jul 2023 07:45:21 GMT

This device is showing in stock @Jignesh0508

Have you had any emails to advise you needed to contact us to discuss the order?

Has the payment been returned to your available balance with your bank?

Leanne.

Re: Order status not updated couple of weeks still

Jignesh0508 — Thu, 20 Jul 2023 07:51:13 GMT

Only order confirmation mail recived nd payment not refund till date in my
bank account

Re: Order status not updated couple of weeks still

Leanne_T — Thu, 20 Jul 2023 08:17:50 GMT

Thanks @Jignesh0508

Please call us on 0800 956 6000, selecting new/joining EE and the team will get your order looked into and give you an update 🙂

Leanne.

Re: Order status not updated couple of weeks still

Jignesh0508 — Thu, 20 Jul 2023 08:27:42 GMT

Yesterday i already call this number nd they was say not update any for us
because u give order online so what i should do now?

Re: Order status not updated couple of weeks still

Leanne_T — Thu, 20 Jul 2023 08:31:12 GMT

Hi @Jignesh0508

Please try calling us again to see if the order has been accepted and processed, we have no account access on the community we are unable to look into this for you.

Leanne.

Re: Order status not updated couple of weeks still

Jignesh0508 — Thu, 20 Jul 2023 08:35:42 GMT

But they told me if u EE customer that why i am checkd your details
otherwise i can't any updates in system because you are new customer so i
can't access

Re: Order status not updated couple of weeks still

Leanne_T — Thu, 20 Jul 2023 08:51:06 GMT

Hi, sorry you would need to call us to get further details on the order @Jignesh0508

Leanne 🙂

Re: Order status not updated couple of weeks still

Jignesh0508 — Thu, 20 Jul 2023 10:07:42 GMT

3 time call but not connected

Re: Order status not updated couple of weeks still

Leanne_T — Thu, 20 Jul 2023 12:32:43 GMT

Hi @Jignesh0508

Please try us again, once one of the team is available they will be happy to help 🙂

Leanne.

Re: Order status not updated couple of weeks still

Jignesh0508 — Thu, 20 Jul 2023 12:45:43 GMT

How kany time i will try alredy 7 time i will call nd visit store

Re: Order status not updated couple of weeks still

Leanne_T — Thu, 20 Jul 2023 12:50:27 GMT

The store can also help @Jignesh0508

I hope you get this sorted soon 🙂

Leanne.

Re: Order status not updated couple of weeks still

Jignesh0508 — Thu, 20 Jul 2023 13:00:42 GMT

I m not free for this everytime if not delivered my product then refund me
because 5 working day completed nd stil now not give me any updates
regarding my order so

Re: Order status not updated couple of weeks still

Leanne_T — Thu, 20 Jul 2023 13:02:41 GMT

Hi @Jignesh0508

We have no account access on the community to refund or check the order, you can pop into an EE Store or try calling us again for further information.

Leanne.

Re: Order status not updated couple of weeks still

Jignesh0508 — Thu, 20 Jul 2023 13:05:42 GMT

Same ans given store it was not any updates

Re: Order status not updated couple of weeks still

Leanne_T — Thu, 20 Jul 2023 13:10:59 GMT

I see @Jignesh0508

Once the order has been processed, you will be sent another email to let you know.

Leanne.

Re: Order status not updated couple of weeks still

Jignesh0508 — Thu, 20 Jul 2023 13:19:42 GMT

When process my order becsue its 5 day completed alredy still now not any
updates nd noth ac creat

Re: Order status not updated couple of weeks still

Leanne_T — Thu, 20 Jul 2023 13:22:23 GMT

Hi @Jignesh0508

To get information on why the order has not been sent to you, you would need to speak to our mobile care team who can check the account and give you more information. Sorry, as advised I am unable to provide this information.

Leanne.