https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1274978#M68708 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1833439">@Nataliejarvis28</a>,</P><P>This just means that there's some information that they need to check before processing the order. Could be anything from a mis-spelled address to the colour of the device.</P><P>I would suggest that you get in touch with the <A href="https://ee.co.uk/help/get-in-touch" target="_blank" rel="noopener">mobile care team</A> by calling 150 from your EE mobile or 07953 966 150 from any phone.</P><P>Thanks,<BR />Alex</P> Mon, 17 Jul 2023 15:31:13 GMT Alex_M 2023-07-17T15:31:13Z https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1274976#M68707 <P>Hi I paid for an early upgrade last night on my phone and the money has been taken but all it says on the email is that there some questions to ask?? Just wondering if it has went through or whether I am getting refunded the money back??&nbsp;</P> Mon, 17 Jul 2023 15:23:41 GMT https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1274976#M68707 Nataliejarvis28 2023-07-17T15:23:41Z https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1274978#M68708 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1833439">@Nataliejarvis28</a>,</P><P>This just means that there's some information that they need to check before processing the order. Could be anything from a mis-spelled address to the colour of the device.</P><P>I would suggest that you get in touch with the <A href="https://ee.co.uk/help/get-in-touch" target="_blank" rel="noopener">mobile care team</A> by calling 150 from your EE mobile or 07953 966 150 from any phone.</P><P>Thanks,<BR />Alex</P> Mon, 17 Jul 2023 15:31:13 GMT https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1274978#M68708 Alex_M 2023-07-17T15:31:13Z