topic Re: Not impressed in Orders

Not impressed

JuneHalliday — Thu, 06 Jul 2023 18:08:15 GMT

I’ve ordered a new phone as a new customer. It promotes next day delivery. 3rd day on and still no phone. I’ve tried to track the order but the system does not recognise the order number. I tried calling it does not recognise my telephone number. This is a very poor start for a new customer to EE. Even more worrying I’m seeing lots of complaints like mine.

Re: Not impressed

Leanne_T — Fri, 07 Jul 2023 07:03:31 GMT

Hi @JuneHalliday

Thanks for coming to the community.

Which model phone, including memory size and colour did you order?

Thanks.

Leanne 🙂

Re: Not impressed

Chris_B — Fri, 07 Jul 2023 07:07:27 GMT

@JuneHalliday You need a tracking number to track an order an order number is just that. You can call this number to call customer services if you can not call from a EE phone

0800 9566000

Re: Not impressed

JuneHalliday — Fri, 07 Jul 2023 08:48:22 GMT

It was iPhone 14 pro max 256GB purple, the system said it was available.

Re: Not impressed

Leanne_T — Fri, 07 Jul 2023 08:56:58 GMT

This is showing in stock @JuneHalliday

Please call us on the number @Chris_B provided and select joining/new to EE, to get your order looked into.

Leanne.

Re: Not impressed

JuneHalliday — Fri, 07 Jul 2023 09:10:52 GMT

I have tried that, there is no options for what I want, therefore selected disconnections. Waited in a queue for a long time so gave up. It’s really difficult navigating you website and telephone system. I’m loosing the will to live 🥹

Re: Not impressed

Leanne_T — Fri, 07 Jul 2023 09:36:06 GMT

Hi @JuneHalliday

If you can try us again the team will have access to the order and give you an update.

Leanne.