Order details/update not available

Jobe1 — Thu, 06 Jul 2023 15:05:13 GMT

I ordered a new phone with my new contract and have had no update. When ordering it said usually dispatched within 1 day. When I try my tracking number it says “sorry, we can’t show your order details right now.” Seen a lot of people with similar issues on here. How do I find if my order has actually gone through or not? And how do I find out when to expect my new phone to arrive?

Re: Order details/update not available

Chris_B — Thu, 06 Jul 2023 15:08:22 GMT

@Jobe1 if you want to check that your order has actually gone through you will need to call customer services. You will also receive a tracking number once a device is allocated to you. It does say and you stated usually dispatched in one day that doesn’t mean it’ll be one day.

topic Order details/update not available in Orders

Order details/update not available

Re: Order details/update not available