topic Hi upgrade phone got a Good as new phone not what I ordered & be charged £406 in Orders

Hi upgrade phone got a Good as new phone not what I ordered & be charged £406

Busybee51 — Tue, 04 Jul 2023 13:33:22 GMT

I am so annoyed I've been with EE since 1999 I have just received my Samsung A54 5G it's a good as new phone which I did not order it was supposed to be a new one. I can't contact EE by phone as my old phone's service has been disconnected. I have a bill for £406 for the good as new phone when the contract my new A54 5G was no upfront fee what is going on. I would like this resolved please I am so disappointed with EE how do I return the phone and get the what I ordered. I f not resolved I will leave EE for another provider

Re: Hi upgrade phone got a Good as new phone not what I ordered & be charged £406

Alex_M — Tue, 04 Jul 2023 14:45:47 GMT

HI @Busybee51,

I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone.

This is something that EE customer service will need to look into.

Thanks,
Alex

Re: Hi upgrade phone got a Good as new phone not what I ordered & be charged £406

Busybee51 — Tue, 04 Jul 2023 18:20:26 GMT

HI Alex _M,

thanks for your reply, I contacted mobile care team and spoke to Anuj who was fantastic.

He sorted out my problem so all sorted.

Any thanks again for your reply

Busybee51

Re: Hi upgrade phone got a Good as new phone not what I ordered & be charged £406

Alex_M — Tue, 04 Jul 2023 21:08:10 GMT

Excellent glad you got it sorted!!