https://community.ee.co.uk/t5/Orders/No-response-from-EE-re-non-delivery-of-returns-pack/m-p/1271451#M68578 <P>anyone know how or who to get a response from re non delivery of a returns envelope for trade in? Outsourced company haven’t delivered now over 14 days. &nbsp;20 mins on phone to EE to extend deadline for returns. Still receiving final demands from EE to return phone in a pack that hasn’t arrived, with ‘reminder’ that my contract will be deducted by said agreed amount. Beyond frustrated. Accessed complaints link which takes me to this link and 5G…&nbsp;</P> Mon, 03 Jul 2023 20:15:17 GMT FedupwithEE500 2023-07-03T20:15:17Z https://community.ee.co.uk/t5/Orders/No-response-from-EE-re-non-delivery-of-returns-pack/m-p/1271451#M68578 <P>anyone know how or who to get a response from re non delivery of a returns envelope for trade in? Outsourced company haven’t delivered now over 14 days. &nbsp;20 mins on phone to EE to extend deadline for returns. Still receiving final demands from EE to return phone in a pack that hasn’t arrived, with ‘reminder’ that my contract will be deducted by said agreed amount. Beyond frustrated. Accessed complaints link which takes me to this link and 5G…&nbsp;</P> Mon, 03 Jul 2023 20:15:17 GMT https://community.ee.co.uk/t5/Orders/No-response-from-EE-re-non-delivery-of-returns-pack/m-p/1271451#M68578 FedupwithEE500 2023-07-03T20:15:17Z https://community.ee.co.uk/t5/Orders/No-response-from-EE-re-non-delivery-of-returns-pack/m-p/1271530#M68579 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3757801">@FedupwithEE500</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear of your experience. There are some contact details for the trade in company on our '<A href="https://ee.co.uk/help/help-new/getting-started-and-upgrading/get-cash-for-my-old-device/what-if-i-have-a-problem-with-my-trade-in" target="_blank">What if I have a problem with my trade in?</A>' help page.</P> <P>Chris</P> Tue, 04 Jul 2023 07:18:17 GMT https://community.ee.co.uk/t5/Orders/No-response-from-EE-re-non-delivery-of-returns-pack/m-p/1271530#M68579 Christopher_G 2023-07-04T07:18:17Z