topic Re: EE Perks code invalid in Orders

EE Perks code invalid

Sam007 — Mon, 03 Jul 2023 02:07:00 GMT

Hi. I have generated a 20% code from my EE Perks account. I have then selected the package I want and it keeps flashing on "code is invalid". I got the code last week. I have tried this several times but no joy. Any help or support greatly appreciated. Thanks 😊

Re: EE Perks code invalid

James_B — Mon, 03 Jul 2023 10:04:08 GMT

Hi @Sam007,

Is the plan you're trying to purchase already discounted?

James

Re: EE Perks code invalid

Sam007 — Mon, 03 Jul 2023 13:28:25 GMT

Hi James.

Thanks for replying back to me.

No the plan is not discounted.

Re: EE Perks code invalid

James_B — Mon, 03 Jul 2023 13:29:46 GMT

Hi @Sam007,

Are you a new customer or upgrading?

James

Re: EE Perks code invalid

Sam007 — Mon, 03 Jul 2023 14:33:14 GMT

Upgrading.

Re: EE Perks code invalid

James_B — Mon, 03 Jul 2023 14:50:18 GMT

Hi @Sam007,

There may be a discount on your account that is incompatible with EE Perk.

I'd recommend contacting Customer Care so a member of the team can take a quick look at your account.

James

Re: EE Perks code invalid

Sam007 — Mon, 03 Jul 2023 15:05:12 GMT

Okay. Thanks I will try that later.

Re: EE Perks code invalid

James_B — Mon, 03 Jul 2023 15:07:10 GMT

No problem @Sam007 🙂

James