topic Re: Orderd SIM instead of Esim in Orders

Orderd SIM instead of Esim

MatthewTrower — Mon, 03 Jul 2023 10:54:35 GMT

I have just placed a new order and have realised I have ordered a physical SIM instead of an ESIM. I have been unable to contact EE as my number is not yet recognised. Any suggestions would be helpful please. Thank you.

Re: Orderd SIM instead of Esim

Schockwave — Mon, 03 Jul 2023 11:07:42 GMT

Hello @MatthewTrower ,

Welcome to the community,

Once you have the physical SIM card, you can then change it to an ESim.

Re: Orderd SIM instead of Esim

MatthewTrower — Mon, 03 Jul 2023 11:23:10 GMT

Thank you - that is really helpful.

Re: Orderd SIM instead of Esim

Schockwave — Mon, 03 Jul 2023 11:26:59 GMT

@MatthewTrower , you are welcome, glad I could help.

Re: Orderd SIM instead of Esim

Cnyanor — Mon, 06 Nov 2023 11:15:18 GMT

How do I change my sim to eSIM

Re: Orderd SIM instead of Esim

Katie_B — Mon, 06 Nov 2023 11:43:06 GMT

Hi @Cnyanor.

Welcome to the community.

You can set up an eSIM via your EE account.

Please visit this page HERE for the steps on how to do this.

Katie