topic Re: Missing SIM card order in Orders

Missing SIM card order

TimS35 — Sat, 01 Jul 2023 11:43:43 GMT

Hi, I ordered a SIM card on June 16th as I’m with Plusnet mobile, which is closing. I still haven’t got the SIM card. I have an order number and a confirmation email regarding my order but no sign of it! Everytime I do a live chat they keep saying they can’t access order history?! Help!

Re: Missing SIM card order

Christopher_G — Sat, 01 Jul 2023 14:26:30 GMT

Hi @TimS35

Welcome to the community.

SIM cards usually arrive through the post within 4 days. Do you live near an EE store? If you pop in, they'll check the orders and give you a replacement SIM there and then, if necessary.

Chris

Re: Missing SIM card order

Chris_B — Sun, 02 Jul 2023 10:29:14 GMT

@TimS35 Sounds like the order didn’t go through. It would be best to call customer services to double check.