topic Re: No new phone but charged for it. in Orders

No new phone but charged for it.

Beccurts — Fri, 30 Jun 2023 10:15:31 GMT

Whats going on? Ordered new phone beig charged for new contract have spoken to help desk, assured out for delivery, still no phone. App a bit of a lottery whether it works or not and order tracking non existent.

Know I'm an idiot for being a loyal customer these days but why EE? Just a sorry and we will sort it out is much better than a straight lie.

Just wow.

Re: No new phone but charged for it.

Northerner — Fri, 30 Jun 2023 11:11:25 GMT

Hi @Beccurts

Have you checked the DPD tracker. Have you received a text from DPD?

Thanks

Re: No new phone but charged for it.

Beccurts — Fri, 30 Jun 2023 12:47:56 GMT

Rang help desk yesterday. Ensured phone out for delivery. Enter number into dpd tracker not reconised .

Same thing today. So what do I do?

Re: No new phone but charged for it.

James_B — Fri, 30 Jun 2023 12:51:01 GMT

Have you received a delivery notification from DPD @Beccurts?

James

Re: No new phone but charged for it.

Beccurts — Fri, 30 Jun 2023 13:25:14 GMT

Hi Northerner

Yes for the DPD tracker and no for the Text.

Thanks for helping

Re: No new phone but charged for it.

Beccurts — Fri, 30 Jun 2023 13:35:49 GMT

Hi James, No bud

Re: No new phone but charged for it.

James_B — Fri, 30 Jun 2023 13:56:18 GMT

Hi @Beccurts,

You should have received a DPD tracking number via text if your phone has been dispatched.

Which phone did you order?

James

Re: No new phone but charged for it.

Beccurts — Fri, 30 Jun 2023 14:04:24 GMT

s22 Bud, paid 70 for privalage

Re: No new phone but charged for it.

James_B — Fri, 30 Jun 2023 14:07:02 GMT

Which colour and storage size @Beccurts?

James

Re: No new phone but charged for it.

Beccurts — Fri, 30 Jun 2023 15:17:36 GMT

Hi James

128Gb Pink Gold

Re: No new phone but charged for it.

Katie_B — Fri, 30 Jun 2023 16:49:52 GMT

Hi @Beccurts.

Thanks for confirming.

I can see this phone is available to order and to expect despatch within 7 days.

As James has mentioned as soon as your phone has been despatched you will be notified with some tracking information.

Katie