topic Re: Updrade in Orders

Updrade

Drewbayk1 — Fri, 30 Jun 2023 13:54:06 GMT

I ordered a new phone and I got a text saying I had to phone you as you needed further details, I have been trying to ring you but it keeps going dead. My ref number is xkoxxxxxxxxx

xxxxxx xxxxxx

[Mod edit: Please do not post order numbers and personal information on the public board. Thanks!]

Re: Updrade

Alex_M — Fri, 30 Jun 2023 14:02:29 GMT

Hi @Drewbayk1

Unfortunately we won't be able to help here as we are all customers - you will need to speak with EE to get your order dispatched.

I would advise to keep trying - they will pick up eventually. If it keeps going dead, that sounds like a problem with the phone you're using - could you try another?

Thanks,
Alex