topic Re: EE I upgrading my mob in Orders

EE I upgrading my mob

Sammy01 — Mon, 26 Jun 2023 00:47:56 GMT

I order iPhone 14 on a upgrade didn’t receive email of it. Did after midnight how come I did go thought you took money out off my bank account

Re: EE I upgrading my mob

Chris_B — Mon, 26 Jun 2023 06:00:14 GMT

@Sammy01 Do you have any email confirmation now ? Have you checked your spam folder?

Re: EE I upgrading my mob

Sammy01 — Mon, 26 Jun 2023 06:59:59 GMT

Hi there no email in spam from EE and plus I pay £20 pound off the bill too not being remove from my bill.

Re: EE I upgrading my mob

Christopher_G — Mon, 26 Jun 2023 07:40:34 GMT

Hi @Sammy01

You should get some confirmation this morning. If you don't, have a chat with our Mobile Care team who'll be able to check it manually and discuss your bill with you.

Chris

Re: EE I upgrading my mob

Sammy01 — Mon, 26 Jun 2023 08:21:18 GMT

Hi how come haven’t received email about my ungraded did this at 12.10 last night just it when out my bank

Re: EE I upgrading my mob

Christopher_G — Mon, 26 Jun 2023 08:26:24 GMT

Hi @Sammy01

I'm not sure why you haven't received an email. If you speak to our Mobile Care team, they'll be able to check the order for you.

Chris

Re: EE I upgrading my mob

Sammy01 — Tue, 27 Jun 2023 23:09:53 GMT

I upgrade the other night didn’t receive email that a bit sort. I think website crash wounded if going to get my money back. I pay upgrade fee and upfront payment too

Re: EE I upgrading my mob

Sammy01 — Wed, 28 Jun 2023 00:09:49 GMT

I pay upgrade fee and upfront fee the website crash will I get my money back. Because it still pending in the bank some say it be 2 to 3 days is that right.

Re: EE I upgrading my mob

Christopher_G — Wed, 28 Jun 2023 07:37:12 GMT

Hi @Sammy01

Have you spoken to our Mobile Care team about this? They'll be able to check this for you.

Chris