topic Re: burford in Orders

burford

ovidyut — Mon, 26 Jun 2023 04:27:48 GMT

hythere!I ordered a phone on 20 of june and I didn t receive any phone calls or any news about it still.. They took the upfront out of my card but nothing yet...I buy allot of phones during the years and I used to receive it next day..Really disapointed it..

Re: burford

Chris_B — Mon, 26 Jun 2023 05:57:12 GMT

@ovidyut Have you looked in your email spam folder ? Have you called customer services about this ?

Re: burford

Leanne_T — Mon, 26 Jun 2023 07:36:21 GMT

Hi @ovidyut

Thanks for coming here.

Which model phone did you order?

Could you also let me know the memory size and colour?

Was this an upgrade or an additional contract?

Leanne 🙂

Re: burford

ovidyut — Mon, 26 Jun 2023 10:08:57 GMT

I ordered a Ipnone 14 pro max

Re: burford

Leanne_T — Mon, 26 Jun 2023 10:12:25 GMT

Hi @ovidyut

Which colour and model size?

Was this an upgrade?

Leanne.

Re: burford

ovidyut — Mon, 26 Jun 2023 10:13:25 GMT

is a dări purple ine, I m a new costumer or , a-t least Ive try to be... Realului disapointed,

Ive hâd and I stil have another mobile provider and I ca-n say that they never took my money withouth reason ,,, I m sorry buț îs n-o trust in tenis company......

Re: burford

Leanne_T — Mon, 26 Jun 2023 10:25:52 GMT

Thanks @ovidyut

Please call us on 0800 956 6000, select new customer and the team will get this looked into for you.

Leanne.

Re: burford

ovidyut — Mon, 26 Jun 2023 10:52:47 GMT

I call them allready last week and they said that they will call me back but that never happened..

Trimis de pe iPhone‑ul meu

Re: burford

Christopher_G — Mon, 26 Jun 2023 13:32:48 GMT

I'm sorry to hear that, @ovidyut

If you give them another call, I'm sure they'll be able to check the order for you.
Chris

Re: burford

ovidyut — Tue, 27 Jun 2023 07:58:00 GMT

So, I m feed up of waiting! I call the customer service yesterday twice and was no reply.. First was a lady keep saiyng ..helloo heloo

and second no reply....

Re: burford

Alex_M — Tue, 27 Jun 2023 10:08:01 GMT

Hi @ovidyut,

What is it that you need help with? If you are tracking a mobile order then that can be done online here.

You can speak to someone over live chat by visiting this page, selecting the product you need help with and then clicking on the 'Start Conversation' button when it appears. Live chat is available 8am - 10:30pm every day.

Thanks,
Alex