topic Re: Complaint on length of contract in Orders

Complaint on length of contract

spartacus13 — Tue, 20 Jun 2023 16:10:52 GMT

Tried to purchase a laptop on an add to plan; over 12 months; was advised on the phone that the particular laptop was not available, but could price match with a better laptop; Great no brainer! However what wasn't explained or what was not in the paperwork was that it was now done over 24 months; EE have now reviewed the call and agreed that the agent did not make me aware that it would be over 24months but we are now outside the return period and all they can do is offer a 10% discount? They are looking into the option of just cancelling but we have had the laptop for 8 weeks now; surly if everything was agreed this is now legally binding to 12 months ??

Re: Complaint on length of contract

Leanne_T — Wed, 21 Jun 2023 06:59:16 GMT

Hi there @spartacus13

Thanks for coming here and letting us know this has happened.

Once this has been looked into and a resolution has been agreed, the agent will contact you to let you know the next steps for the laptop contract.

Please let us know how you get on 🙂

Leanne.

Re: Complaint on length of contract

spartacus13 — Wed, 21 Jun 2023 07:14:12 GMT

The problem is they have now listened to the conversation and made the resolution ; they made a mistake they are sorry and now I have got to pay for it over 2 years but they can give me a 10% discount

Re: Complaint on length of contract

Leanne_T — Wed, 21 Jun 2023 07:17:03 GMT

Hi @spartacus13

You have advised they are looking into cancellation options, has the agent been back in touch since to discuss further options?

Leanne.