topic Where’s my new sim in Orders

Where’s my new sim

Mandiehooper — Sun, 18 Jun 2023 18:00:55 GMT

Hi I ordered a new sim only contract for my daughter, set up the direct debit got the sim to be delivered to my daughter, no sim received it’s been over a week. How can I chase this it will not give me info when I track the order. When I try to call it asks for mobile number (who knows I don’t have a sim) won’t let me go further though. Help I need to speak to someone about this

Re: Where’s my new sim

Katie_B — Mon, 19 Jun 2023 08:06:30 GMT

Hi @Mandiehooper.

Welcome to the community.

Is the delivery address different to the billing address on the account?

Are you calling 0800 956 6000?

Katie

Re: Where’s my new sim

Mandiehooper — Mon, 19 Jun 2023 09:29:44 GMT

Yes it’s to be delivered to my daughters address

Re: Where’s my new sim

Mandiehooper — Mon, 19 Jun 2023 09:32:38 GMT

Also just tried that number but they want the mobile number again you just get stuck in the system very frustrating

Re: Where’s my new sim

Katie_B — Mon, 19 Jun 2023 09:42:03 GMT

Hi @Mandiehooper.

Please try this number 0800 079 8586 and select option 2.

Katie

Re: Where’s my new sim

Mandiehooper — Mon, 19 Jun 2023 09:48:08 GMT

No they won’t help it’s Wi-Fi support tried the other number and got enter your mobile is there not anyone to talk to this is very poor customer service

Re: Where’s my new sim

Katie_B — Mon, 19 Jun 2023 10:11:33 GMT

As an account should now be set up, please try use our live chat service which can be found HERE @Mandiehooper.

I am currently feeding back to the relevant team about the sales number requesting a number before being able to speak with an agent.

Katie