topic Re: Device being returned to EE (missed delivery) in Orders

Device being returned to EE (missed delivery)

lulu984 — Tue, 13 Jun 2023 07:31:14 GMT

Hi,

I missed the original delivery of my new phone as i was at work. I rescheduled delivery for the Monday as my partner was home all day. DPD attempted delivery again on Sunday (even though i had confirmation this would be redelivered on Monday) and we missed it again and now it says its being returned to EE.

No options to do anything. What can i do from here? How do i arrange a redelivery?

Thanks in advance for your help.

Re: Device being returned to EE (missed delivery)

Christopher_G — Tue, 13 Jun 2023 09:46:46 GMT

Hi @lulu984

Welcome to the community.

I'm sorry to hear that there was a mix-up with the delivery. Once the phone is returned to us by the courier, you'll be able to re-order.

Chris

Re: Device being returned to EE (missed delivery)

lulu984 — Thu, 15 Jun 2023 19:17:08 GMT

Hi Chris,

when will I know if it’s at EE? When I track it still says it’s on its way back but it’s been 5 days almost.

Re: Device being returned to EE (missed delivery)

Katie_B — Fri, 16 Jun 2023 06:54:48 GMT

Hi @lulu984.

Once it has been returned you will be able see this via your tracking link.

You should also receive an update to confirm it has been received.

Katie

Re: Device being returned to EE (missed delivery)

lulu984 — Sun, 18 Jun 2023 13:41:12 GMT

It’s been a week now and the tracking link doesn’t work.
Can anyone advise on what I’m supposed to do now? Can’t seem to call and talk to anybody.

Re: Device being returned to EE (missed delivery)

Leanne_T — Sun, 18 Jun 2023 13:46:56 GMT

Hi @lulu984

Was this an upgrade or new contract?

Leanne.

Re: Device being returned to EE (missed delivery)

lulu984 — Sun, 18 Jun 2023 13:49:35 GMT

This is my upgrade. It last said it was on its way back to EE (this time last week), now I can’t seem to track it. I’m not sure what to do next.

Re: Device being returned to EE (missed delivery)

Leanne_T — Sun, 18 Jun 2023 13:50:55 GMT

Hi @lulu984

Once the return has been processed your contract dates will be amended in your My EE account and you will be able to order again.

Leanne 🙂

Re: Device being returned to EE (missed delivery)

lulu984 — Sun, 18 Jun 2023 14:11:50 GMT

Thanks for your help Leanne.
How will I know when it’s been returned, as I can’t track it. Will I get an email/call?

Re: Device being returned to EE (missed delivery)

Leanne_T — Sun, 18 Jun 2023 14:16:35 GMT

Hi @lulu984

You should receive a text or email depending on which contact method you requested. Please keep an eye on your My EE or give us a call on 150, to see if this is showing as returned and when you can upgrade again 🙂

Leanne.

Re: Device being returned to EE (missed delivery)

Slevans1809 — Sun, 26 Nov 2023 13:42:40 GMT

Can I ask how long this took for you to be able to re order? The same has happened to me and I need this as a Christmas gift

Re: Device being returned to EE (missed delivery)

saimaahmed123 — Sun, 21 Apr 2024 08:55:11 GMT

Hi there,

I'm having the same issue. Missed the delivery as I wasn't home and my sister didn't have the code required. The only problem is that the no. my phone for that no. isn't working at moment. Will I be able to get confirmation of phone being returned by email or on my other no. I have texted 150 but no response as yet. DPD had said they'd try next day but got message that it was being returned to ee and now that no. as isn't accessible at moment.

Any advice?

Thanks

Re: Device being returned to EE (missed delivery)

Katie_B — Sun, 21 Apr 2024 09:57:40 GMT

Hello @saimaahmed123.

Once your phone has been returned to the warehouse you should receive a text message notification. You can then give us a call and a member of the team will be more than happy to place your order and get your phone back out for delivery.

Katie