topic Re: Where is my order? in Orders

Where is my order?

ZaneVantere — Fri, 16 Jun 2023 09:38:11 GMT

I've ordered my phone on Monday, got an email with order nr and all info, phone EE on Wednesday and they said that I will get my phone delivered in 1-2 working days. It's Friday and I can't even track my order 🤔 wondering how long it takes to get my new phone

Re: Where is my order?

Christopher_G — Fri, 16 Jun 2023 11:48:52 GMT

Hi @ZaneVantere

Welcome to the community.

Which phone did you order? Please include the colour and size.

Thanks

Chris

Re: Where is my order?

ZaneVantere — Fri, 16 Jun 2023 11:50:31 GMT

Samsung Galaxy S23 Ultra, 256GB,green

Re: Where is my order?

Christopher_G — Fri, 16 Jun 2023 11:52:50 GMT

Thanks, @ZaneVantere

I've checked our stock levels and they are in stock and expected to be dispatched within one working day.

I recommend speaking to our Mobile Care team again, just to double check your order.

Chris