topic Re: My iPhone 14 order in Orders

My iPhone 14 order

Dtagonlady68 — Thu, 15 Jun 2023 12:34:24 GMT

Hi I ordered from the phone no xxxxxxxxxxx originally an ipad but they delivered the wrong item. I send it back a week ago today. I kept being told its being delivered when I call and they don't hang up or they stop my call which is very unprofessional act towards a customer I have now been thinking of leaving ee the way I'm being treated. I would like to know if im likely to get this phone as I fed up of being told it will be first thing in the morning, then when I phone by 4pm then I all back when they answer by 8pm still no phone. I've been ringing this morning and they have disconnect my call straight away. I have the dpd app on my phone so I know they are lying as dpd have no parcels for me. Can you please get this sorted and let me know the tracking no

Thanks from a very annoyed customer service Christine xxx

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[Mod edit: Removed employee's surname.]

Re: My iPhone 14 order

James_B — Thu, 15 Jun 2023 13:54:06 GMT

Hi @Dtagonlady68,

Welcome to the EE Community. 🙂

I'm sorry to hear your replacement order hasn't arrived yet.

How did you return the incorrect order? It may not be possible to send a replacement until this has been checked back in at our distribution centre.

James

Re: My iPhone 14 order

Dtagonlady68 — Thu, 15 Jun 2023 14:14:50 GMT

that's my post office receipt of the proof of retun

Re: My iPhone 14 order

James_B — Thu, 15 Jun 2023 14:32:10 GMT

Was it sent recorded delivery @Dtagonlady68?

James

Re: My iPhone 14 order

Dtagonlady68 — Thu, 15 Jun 2023 14:38:42 GMT

Yes it's on the receipt
Special D by 1

Re: My iPhone 14 order

James_B — Thu, 15 Jun 2023 14:45:37 GMT

Hi @Dtagonlady68,

Tracking that parcel it looks like it was delivered to a residential address.

Did you post more than one parcel on that day?

James

Re: My iPhone 14 order

Dtagonlady68 — Thu, 15 Jun 2023 17:24:50 GMT

No I didn't that wa from the bar code they sent me
All that's on the receipt is

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Re: My iPhone 14 order

James_B — Thu, 15 Jun 2023 17:32:51 GMT

Hi @Dtagonlady68,

Were you sent a returns bag to send the device back in after calling customer care to say you received the wrong device?

James

Re: My iPhone 14 order

Dtagonlady68 — Thu, 15 Jun 2023 17:37:42 GMT

Emails I got

Re: My iPhone 14 order

James_B — Thu, 15 Jun 2023 17:40:33 GMT

What address were the emails sent from @Dtagonlady68

Did you call EE to place your order or did someone call you?

James

Re: My iPhone 14 order

Dtagonlady68 — Thu, 15 Jun 2023 17:54:42 GMT

Some one called me

Re: My iPhone 14 order

James_B — Thu, 15 Jun 2023 18:02:23 GMT

What number did they call you from @Dtagonlady68?

What was the email address?

James

Re: My iPhone 14 order

Dtagonlady68 — Thu, 15 Jun 2023 21:52:38 GMT

Email address

EE Mobiles
Phone number

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