topic Re: Problem in Orders

Problem

cosminradu12 — Tue, 13 Jun 2023 10:42:58 GMT

hello, my name is Cosmin Ionut Radu, I've been a customer for about 4 years, I want to pray and understand somehow that you let me have at least one of the phones, namely this one **********8, so that I can use it. I've never had problems with payment, even when I bought 6 phones 3 months ago, I paid for 3 months, so please let me have the same and from next month I'm leaving because I have some problems and I can't pay this month , thank you very much . warm hugs

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Re: Problem

Katie_B — Tue, 13 Jun 2023 10:44:15 GMT

Hi @cosminradu12.

Welcome to the community.

Just confirm you are a pay monthly customer with contract phones and you are unable to pay your bill this month?

If this is right, please dial 150 from your EE handset and speak with a member of our customer care team who will do all they can to help.

Katie

Re: Problem

cosminradu12 — Tue, 13 Jun 2023 10:48:27 GMT

I can't form, it doesn't work, that's why I'm trying to give me
permission to use myself, and yes, you're right, I'll pay, but this
month I have nowhere to go

Re: Problem

cosminradu12 — Tue, 13 Jun 2023 10:49:20 GMT

I can't form, it doesn't work, that's why I'm trying to give me permission to use myself, and yes, you're right, I'll pay, but this month I have nowhere to go

Re: Problem

Katie_B — Tue, 13 Jun 2023 11:24:02 GMT

Hi @cosminradu12.

We have no account access here on the community so we are unable to access your details.

What happens when you call 150?

Do you live near a local EE Store?

Katie

Re: Problem

cosminradu12 — Tue, 13 Jun 2023 12:08:27 GMT

it is not possible, the internet is not working, to call or send
messages, that's why I'm trying, please give me access

Re: Problem

Katie_B — Tue, 13 Jun 2023 12:10:02 GMT

Hi @cosminradu12.

Are you currently in the UK?

Do you believe your account has been suspended due to non payment?

Katie