topic Re: Order Tracking: Pay Monthly orders in Orders

Order Tracking: Pay Monthly orders

Christopher_G — Wed, 23 Oct 2024 14:23:00 GMT

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:

The email or phone number you used to complete your order

Your 10 digit order number

You can find your order number in the confirmation email or text that was sent to you after you completed your order.

If your order number doesn’t work

If you’re having problems with the order number, check you’re using the email address or phone number that you gave use when you placed the order.

If you still have problems, call us on 150 to confirm your order number is correct.

When will my order arrive?

SIM orders will arrive within 3-5 working days.

For other orders, once we’ve received your items from the manufacturer we do our best to get them to you within 24 hours.

You’ll get a text from our delivery partner DPD the day before your order is scheduled to be delivered.

If you’ve chosen to have your order sent to an EE store the process is the same. You’ll need to bring a valid form of ID with you when you pick it up.

What ID is needed for delivery or collection?

For a DPD home delivery you’ll need one of the following:

Photographic

Passport

International ID card

To collect from an EE store you’ll need to bring:

The card you paid with

The email confirmation of your order

A valid form of ID (a full UK/International passport or UK photo driving licence)

If the order tracker doesn’t show a delivery date

Sometimes we can’t accurately predict the delivery date of your order. This can happen when your order is a new product or is in very high demand.

If there’s no delivery date shown, or it says ‘awaiting confirmation’ it means we can’t tell you for sure when to expect your delivery. We’ll send you an update by email or text message as soon as this changes.

If you won’t be home at the time of your delivery

You can use the DPD app to rearrange your delivery in advance if the proposed time isn’t convenient.

If you miss your delivery the DPD driver will leave a card so you can arrange another delivery.

If a family member at your address has a valid form of ID and the same surname as you, they’ll be able to sign for your order.

You can find more information about orders and delivery on our Help site.

Re: Order Tracking: Pay Monthly orders

KeeleyCoreyPS5 — Tue, 14 Jun 2022 14:56:30 GMT

I have arrived home and DPD have delivered my PS5 ... they have pic on there account in what looks like my porch... I have got home ans it isn't there ????? I did nit sign for it I've been at work all day !!!!

What should I do

Re: Order Tracking: Pay Monthly orders

James_B — Tue, 14 Jun 2022 15:04:22 GMT

Hi @KeeleyCoreyPS5,

Welcome to the EE Community. 🙂

Could someone else at your address have signed for the delivery?

Did DPD leave a missed delivery card?

James

Re: Order Tracking: Pay Monthly orders

KeeleyCoreyPS5 — Tue, 14 Jun 2022 15:05:56 GMT

Hi James

No my husband is away from work and I was out at work.

I checked the tracking and they have put a photo of it on the tracking, but not in my porch now ?

Thanks

Re: Order Tracking: Pay Monthly orders

James_B — Tue, 14 Jun 2022 15:09:10 GMT

Hi @KeeleyCoreyPS5,

Please get in touch with Customer Care so a member of the team can look into this for you.

They'll be happy to help.

James

Re: Order Tracking: Pay Monthly orders

KeeleyCoreyPS5 — Tue, 14 Jun 2022 15:09:26 GMT

Do you have the number?

Re: Order Tracking: Pay Monthly orders

James_B — Tue, 14 Jun 2022 15:20:41 GMT

Hi @KeeleyCoreyPS5,

You can call on 150 from your EE phone, or chat online at ee.co.uk/contact-ee.

James

Re: Order Tracking: Pay Monthly orders

David237 — Thu, 16 Jun 2022 06:14:27 GMT

hi recently i start contract whets you guys

but unfortunately i blocke y phone nunber wheth puck code

and most dificute is becouse my iphone blocke too

please that code is individual , my question is white only my phone nuber you guys can unlook that to me ?

my phone number is (+xx)xxxxxxxxxxx

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: Order Tracking: Pay Monthly orders

Christopher_G — Thu, 16 Jun 2022 07:39:24 GMT

Hi @David237

Is your phone asking you to enter a PUK code, or is it saying the SIM is blocked?

Chris

Re: Order Tracking: Pay Monthly orders

WebberG — Sun, 26 Jun 2022 07:54:51 GMT

Hi,

I placed an order for an additional line yesterday. I received a confirmation email with a tracking number. However my tracking says sorry can’t show you any further information at this time.. what should I do?

Re: Order Tracking: Pay Monthly orders

Jon_K — Sun, 26 Jun 2022 10:06:47 GMT

Hi @WebberG.

Welcome to the community.

DPD will send you a text when your order is out for delivery.

If you would like an update in the mean time, I'd recommend contacting our Customer Care team.

Jon

Re: Order Tracking: Pay Monthly orders

Lucie_cleggo — Mon, 04 Jul 2022 11:25:26 GMT

My order says it is backdated? And it still is not giving me a confirmed date of delivery. How can I find out how long my order will be?

Re: Order Tracking: Pay Monthly orders

Leanne_T — Mon, 04 Jul 2022 11:29:01 GMT

Hi @Lucie_cleggo

Thanks for coming here 🙂

Which model device, including size and colour did you order?

Leanne.

Re: Order Tracking: Pay Monthly orders

Sprest — Thu, 22 Sep 2022 15:58:47 GMT

My order was placed on 18/09 and I still haven't heard anything. The tracker doesn't recognise the order number I have been sent on my confirmation email. 150 cuts off - I have tried to call 3 times and after 15 minutes the line goes off. Would you be able to help please? It is just a phone upgrade.

Thanks

Shannon

Re: Order Tracking: Pay Monthly orders

Christopher_G — Thu, 22 Sep 2022 16:54:44 GMT

Hi @Sprest

I've replied to your other post about this.

Chris

Re: Order Tracking: Pay Monthly orders

Ozzy84 — Thu, 27 Oct 2022 16:04:19 GMT

Hi Christopher, I have upgraded my watch and when checking delivery date using my confirmation number (xkoxxxxxxxxx), it is not showing any think??

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Re: Order Tracking: Pay Monthly orders

James_B — Thu, 27 Oct 2022 15:14:31 GMT

Hi @Ozzy84,

Welcome to the EE Community. 🙂

Which message do you see after entering your order number?

James

Re: Order Tracking: Pay Monthly orders

Ozzy84 — Thu, 27 Oct 2022 16:05:48 GMT

[Mod edit: Image rejected due to it containing personal information.]

Re: Order Tracking: Pay Monthly orders

James_B — Thu, 27 Oct 2022 15:55:35 GMT

Hi @Ozzy84,

Which watch did you order? That's the expected message if the device you ordered is on back order.

James

Re: Order Tracking: Pay Monthly orders

Ozzy84 — Thu, 27 Oct 2022 16:09:28 GMT

I am waiting on ultra 49mm green alploop medium. Thanks