topic Re: Psvr2 in Orders

Psvr2

dave334 — Thu, 08 Jun 2023 12:19:24 GMT

Good afternoon

iv’e purchased a PSVR through EE 17th may

upon use the right hand side screen flickers and goes blank . Ive contact Sony and they said I have to contact EE.
I had already Contacted EE , EE said I have to speak to Sony, some how I’ve been fobbed off by both parties.

I would like this head set exchanging with a functional unit .

Re: Psvr2

Chris_B — Thu, 08 Jun 2023 12:31:57 GMT

@dave334 You need to speak with customer services about this. Do inform them that you did contact Sony and what they said

Re: Psvr2

dave334 — Thu, 08 Jun 2023 13:46:33 GMT

I contacted customer services and they told me it’s out of its 30 period , so I would have to contact Sony 🤦🏼

Re: Psvr2

Leanne_T — Thu, 08 Jun 2023 13:59:46 GMT

Hi @dave334

Have you spoken to our mobile care team again since posting on the community?

Leanne.

Re: Psvr2

dave334 — Thu, 08 Jun 2023 14:03:40 GMT

Hello Leanne

No i havent, do you have a direct number for them ?

Re: Psvr2

Leanne_T — Thu, 08 Jun 2023 14:29:06 GMT

Hi @dave334

You can call us on 150 and the team will be happy to help.

Leanne.