topic Upgrade phone but need a new SIM card and new number in Orders

Upgrade phone but need a new SIM card and new number

Stuartrob74 — Wed, 07 Jun 2023 20:24:20 GMT

Trying too order a new phone but asking me for the old number I’ve not had it for a while so require new number and new SIM card thank you

Re: Upgrade phone but need a new SIM card and new number

EssexBoyEE — Wed, 07 Jun 2023 21:47:24 GMT

If you need a New Number (why?) probably the easiest way of doing it is to Add a new Line and Device to your existing Contract, then once that's all set up, then give 30 Days Notice on your Original Plan and Number (Assuming it's close to or out of Contract).

Re: Upgrade phone but need a new SIM card and new number

Karlmac1 — Wed, 03 Jan 2024 16:58:59 GMT

I have the same problem, it wont let me buy a new phone and sim, just keeps offering an upgrade to my existing package.

Re: Upgrade phone but need a new SIM card and new number

Christopher_G — Wed, 03 Jan 2024 18:33:39 GMT

There should be an option at the top for 'add a product', @karlmac10

If you follow this link, it should take you there.

Chris