topic Re: Phone order in Orders

Phone order

Dann11 — Wed, 07 Jun 2023 10:49:42 GMT

My order was meant to arrive yesterday but hasn't come. I paid for delivery

Katie_B — Wed, 07 Jun 2023 12:36:35 GMT

Please could you confirm what you ordered?

If you could also include the colour and memory size that would be super helpful.

Speak soon,

Katie

Dann11 — Wed, 07 Jun 2023 13:15:52 GMT

IPhone 14 in white and 164g

Katie_B — Wed, 07 Jun 2023 13:31:39 GMT

Thanks for confirming.

Was it the 128GB if yes, this phone is showing as in stock.

What time did you place your order yesterday?

Did you do this over the phone or online?

Katie

Dann11 — Wed, 07 Jun 2023 13:39:17 GMT

Sorry I ordered it Monday about midday

Dann11 — Wed, 07 Jun 2023 13:39:45 GMT

Yes over the phone

Katie_B — Wed, 07 Jun 2023 13:42:18 GMT

Thanks for getting back to me @Dann11.

Have you tried downloading the DPD app and entering your delivery info?

Katie

Dann11 — Wed, 07 Jun 2023 14:03:07 GMT

Just tried the dpd app and no good.

Katie_B — Wed, 07 Jun 2023 14:05:07 GMT

I would recommend giving us a call so our customer care team can chase your order @Dann11.

Katie