topic Re: Ordered an eSim sim only, received a sim pack in Orders

Ordered an eSim sim only, received a sim pack

StuCare — Fri, 02 Jun 2023 17:24:30 GMT

Hello,

I ordered an eSim on a sim only plan and today received a sim pack, I’ve not had anything with a qr code, email or post, and I can’t find it anywhere in my account.

Is this normal or has someone made a mistake somewhere?

Stu

Re: Ordered an eSim sim only, received a sim pack

Christopher_G — Sat, 03 Jun 2023 06:56:49 GMT

Hi @StuCare

Welcome to the community.

Did you receive a physical SIM instead of an eSIM?

Chris

Re: Ordered an eSim sim only, received a sim pack

StuCare — Sat, 03 Jun 2023 07:35:28 GMT

Hello @Christopher_G

Yes, I was told an email would come which hasn’t and yesterday I received a physical sim.

Cheers
Stu

Re: Ordered an eSim sim only, received a sim pack

Chris_B — Sat, 03 Jun 2023 08:35:00 GMT

@StuCare you need a number first before you can activate an eSIM and numbers are on Sim cards not an eSim as they are on devices. Once you have the sim in the device you can activate the esim in the device via the My EE app. Open the app and click the person icon top right then scroll down to settings and permissions and then click activate Sim/eSIM. This will then transfer your number from your EE Sim card onto the eSim in the device..

only use an eSim because you have to not because your device can.