https://community.ee.co.uk/t5/Orders/Upgrade-old-phone-return/m-p/1258870#M67904 <P>I asked for the address to be changed on the phone prior to an upgrade.</P><P>this hasn’t happened, since having my upgrade where my old phone is supposed to be sent in, I haven’t received anything to do so.</P><P>I can only assume after logging in that as the wrong address is still there it’s been sent to that address.</P><P>I can’t find anywhere to log this or speak to anyone without being on a phone call i assume?&nbsp;</P> Fri, 02 Jun 2023 10:27:22 GMT aaronsturgess 2023-06-02T10:27:22Z https://community.ee.co.uk/t5/Orders/Upgrade-old-phone-return/m-p/1258870#M67904 <P>I asked for the address to be changed on the phone prior to an upgrade.</P><P>this hasn’t happened, since having my upgrade where my old phone is supposed to be sent in, I haven’t received anything to do so.</P><P>I can only assume after logging in that as the wrong address is still there it’s been sent to that address.</P><P>I can’t find anywhere to log this or speak to anyone without being on a phone call i assume?&nbsp;</P> Fri, 02 Jun 2023 10:27:22 GMT https://community.ee.co.uk/t5/Orders/Upgrade-old-phone-return/m-p/1258870#M67904 aaronsturgess 2023-06-02T10:27:22Z https://community.ee.co.uk/t5/Orders/Upgrade-old-phone-return/m-p/1258917#M67908 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1971027">@aaronsturgess</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>I am sorry to hear your address looks to have not been updated.&nbsp;</P> <P>Please give our customer care team a call on 150 and they will be able to look into this further.&nbsp;</P> <P>Katie</P> Fri, 02 Jun 2023 12:01:41 GMT https://community.ee.co.uk/t5/Orders/Upgrade-old-phone-return/m-p/1258917#M67908 Katie_B 2023-06-02T12:01:41Z