topic Sim only plan in Orders

Sim only plan

jordaneisbjerg — Wed, 31 May 2023 12:58:33 GMT

Ive just signed up for a sim only plan to bring my account over from o2 to ee and on my confirmation page where it says my order is sucsessfull it is showing an error message " We need to confirm some details, We’ll call you within the next 48hours to discuss your order."

What is this? 😢

Re: Sim only plan

Katie_B — Wed, 31 May 2023 14:19:59 GMT

Hello @jordaneisbjerg.

Welcome to EE.

Your order has been received, however, the team may need to confirm if a few things regarding your order.

Katie

Re: Sim only plan

EssexBoyEE — Wed, 31 May 2023 14:45:59 GMT

Should you not receive or miss the call, you can contact EE Customer Services on 0800 956 6000 in order to escalate matters.